bet349 | Privacy Policy

01 Overview

This Privacy Policy applies to all users of the bet349 website and mobile application. It describes how bet349 ("we", "us", "our") collects, processes, stores and protects the personal information of registered players and visitors from Pakistan.

We understand that your personal data is sensitive and that trust is everything when it comes to an online gaming platform. This policy is written in plain language so you know exactly what happens with your information at every stage — from the moment you register an account through to making deposits in PKR via JazzCash, Easypaisa or Raast, placing bets on Cricket and PSL matches, and eventually requesting a withdrawal.

If you have any questions about how your data is handled, our support team is available 24/7 via live chat or email and will be happy to assist.

02 Data We Collect

We collect only the information that is genuinely necessary to operate your account, process your payments and keep the platform secure. Below is a clear breakdown of what we collect and why.

Information You Provide Directly

• Registration details — your full name, date of birth, phone number, email address and a password of your choosing.
• Identity verification documents — a copy of your CNIC or other government-issued identification, requested when you make your first withdrawal or when required for account security checks.
• Payment method details — your JazzCash or Easypaisa registered mobile number, Raast ID, bank account details or card information as applicable. We do not store full card numbers on our servers.
• Support communications — any messages, queries or complaints you send to our support team via live chat or email.
• Responsible Gaming preferences — deposit limits, session time settings and self-exclusion requests that you configure through your account.

Information Collected Automatically

• Device and browser data — your device type, operating system, browser version and screen resolution.
• IP address and approximate location — used to verify your region, prevent fraud and ensure the platform is being accessed appropriately.
• Session data — login times, session duration, pages visited, games played and betting activity during each session.
• Transaction logs — a full record of every deposit, withdrawal, bet placed and game round, along with timestamps and amounts in PKR.
• Cookie and analytics data — see the Cookies section below for full details.

03 How We Use Your Data

bet349 uses your personal information strictly for the purposes listed below. We do not use your data for purposes that go beyond what is reasonably necessary to operate the platform and serve you as a player.

• Account management — creating, verifying and maintaining your player account, and enabling you to log in securely from your device.
• Processing transactions — handling deposits in PKR via JazzCash, Easypaisa, Raast, bank transfer or card, and processing withdrawal requests back to your registered payment method.
• Identity verification — confirming your identity before your first withdrawal or if an account security check is triggered, in line with standard platform requirements.
• Fraud prevention and platform security — detecting suspicious activity, preventing unauthorised account access and protecting all players on the platform.
• Customer support — responding to your queries, resolving account issues and maintaining a record of communications for quality assurance.
• Personalisation and promotions — tailoring relevant bonus offers and Cricket / PSL-related promotions to your account activity, with your consent where required.
• Responsible Gaming tools — monitoring account activity to support the self-management tools you have set up, including deposit limits and reality checks.
• Platform improvement — using aggregated, anonymised analytics to understand how players use the site and to improve navigation, game availability and payment flows.
• Legal and compliance purposes — maintaining records as required by applicable platform and operational policies.

04 Payment Data & PKR Transactions

All financial transactions on bet349 are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, debit card or credit card, the relevant payment data is processed through the respective payment gateway's secure system.

What We Store

We retain a record of each transaction — including the date, amount in PKR, payment method type and transaction reference — for account history and dispute resolution purposes. We do not store your full card number, JazzCash PIN, Easypaisa PIN or any authentication credentials associated with your mobile wallet account. Those credentials are handled exclusively by the payment provider.

Third-Party Payment Providers

When you use JazzCash or Easypaisa to fund your bet349 account, the transaction is processed by those providers under their own privacy policies and security standards. bet349 receives only a confirmation of payment status and the transaction reference — not your mobile wallet credentials. The same applies to Raast transfers and card payments processed via our payment gateway partners.

05 Sharing & Disclosure

bet349 does not sell, rent or trade your personal data with any third party for marketing or advertising purposes. We share data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

Service Providers

We work with a small number of trusted third-party service providers who assist us in operating the platform — including payment gateways (JazzCash, Easypaisa, Raast and card processors), game suppliers (such as Evolution Gaming and Ezugi for Live Casino), identity verification services and cloud infrastructure providers. These partners access your data only to perform specific services and are contractually bound to keep it confidential and secure.

Fraud and Security

In cases where fraudulent activity, money laundering or other unlawful conduct is suspected, we may share relevant account and transaction data with fraud prevention services or cooperate with lawful investigations. This is done to protect the integrity of the platform and the funds of all players.

Business Transfers

In the event of a merger, acquisition or transfer of platform assets, your data may be transferred as part of that transaction. You will be notified via your registered email address if such a change materially affects how your data is processed.

Legal Requirements

bet349 will disclose personal data if required to do so by a valid legal process, court order or similar lawful obligation. We will notify you of any such request where permitted by applicable rules.

06 Cookies & Tracking

bet349 uses cookies and similar tracking technologies to improve the experience of using our website and mobile platform. A cookie is a small file placed on your device when you visit a website. It helps the site remember your preferences and session state between visits.

Types of Cookies We Use

• Essential cookies — necessary for the platform to function. These handle login sessions, security tokens and navigation state. You cannot opt out of essential cookies without breaking core platform functionality.
• Preference cookies — remember your language preferences, game display settings and any accessibility configurations you have applied.
• Analytics cookies — collect anonymised data about how players navigate the site, which pages are most visited and how long sessions last. This information is used in aggregate to improve the platform.
• Performance cookies — help us identify and resolve slow-loading pages, broken functionality or errors in the game lobby or cashier flow.

Managing Cookies

You can adjust cookie settings at any time through your browser preferences. Most modern browsers allow you to block or delete cookies, though doing so may affect how certain features of the bet349 platform work — particularly the cashier and game lobby. For detailed instructions on managing cookies in your specific browser, refer to the browser's own help documentation.

07 Data Retention

bet349 retains your personal data for as long as your account is active and for a defined period thereafter. The standard retention periods are as follows:

• Active account data — retained for the full duration your account is open and for a period after closure to resolve any pending disputes or queries.
• Transaction records — retained for a minimum period following the transaction date in line with financial record-keeping standards applicable to our platform operations.
• Identity verification documents — retained for a defined period following account closure, after which they are securely deleted.
• Support communications — retained for a reasonable period after the query is resolved, for quality assurance and dispute resolution purposes.
• Anonymised analytics data — may be retained indefinitely as it cannot be linked back to any individual player.

When your data is no longer required, it is securely deleted or anonymised. If you request deletion of your data before the applicable retention period has ended, we will inform you of the reason we are required to retain it and the date on which it will be deleted.

08 Security Measures

Protecting your personal and financial data is one of bet349's highest priorities. We use a combination of technical, administrative and physical safeguards to keep your information secure at all times.

• SSL/TLS encryption — all data transmitted between your device and the bet349 servers is encrypted using industry-standard Transport Layer Security protocols.
• Secure password storage — passwords are hashed using a strong cryptographic algorithm. We never store passwords in plain text and our team will never ask you to share your password.
• Access controls — internal access to player data is restricted to team members who need it to perform their specific role. Access is logged and reviewed regularly.
• Two-factor verification — additional security verification may be required for withdrawal requests or account changes, particularly if we detect a login from an unfamiliar device or IP address.
• Fraud monitoring — automated systems monitor account activity around the clock for unusual patterns, including login anomalies, abnormal betting behaviour and payment irregularities.

09 Your Rights

As a player on the bet349 platform, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected] with the subject line "Data Rights Request".

• Right of access — you can request a copy of the personal data we hold about you at any time.
• Right to correction — if any information we hold is inaccurate or out of date, you have the right to have it corrected. Update requests for name, phone number or email address should come with supporting documentation.
• Right to deletion — you can request that we delete your personal data. We will honour this request where there is no legal or operational obligation to retain the data. If we cannot delete it immediately, we will explain why and provide a deletion timeline.
• Right to restrict processing — in certain circumstances, you can ask us to limit how we use your data while a query or dispute is being resolved.
• Right to object to marketing — you can opt out of receiving promotional emails or SMS notifications at any time by updating your communication preferences in account settings or by contacting support.
• Right to data portability — you can request a copy of certain account and transaction data in a commonly used format (such as CSV) to transfer to another service.

We aim to respond to all data rights requests within a reasonable timeframe. Complex or high-volume requests may take a little longer, and we will keep you informed of progress throughout.

10 Minors & Age Policy

bet349 is strictly an adults-only platform. Persons under the age of 18 are not permitted to register an account, access games or place bets of any kind. We do not knowingly collect personal data from anyone under the age of 18.

If you are a parent or guardian and you believe that a minor has registered an account using false information, please contact our support team immediately. We will investigate the matter promptly and, if confirmed, close the account and handle any associated funds in accordance with our Terms and Conditions.

As part of our commitment to responsible gaming, we encourage parents and guardians to make use of parental control software to restrict access to online gaming platforms on shared devices. bet349 fully supports these efforts and will cooperate with any reasonable request to identify and remove underage accounts from the platform.

11 Policy Updates

bet349 reserves the right to update this Privacy Policy at any time to reflect changes in our platform operations, data practices or applicable standards. When material changes are made, we will notify registered players via email or an in-platform notification at least seven days before the changes take effect.

The updated policy will be published on this page with a revised "Last Updated" date. Your continued use of the platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you may close your account by contacting our support team.

We recommend bookmarking this page and reviewing it periodically, particularly after receiving an update notification.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or wish to raise a privacy concern, our support team is available around the clock.

• Live Chat: Available directly within the platform after login — fastest response for urgent queries.
• Email: [email protected] — for detailed data requests, document submission or formal privacy complaints.

When contacting us about a data rights request, please include your registered phone number and a brief description of your query so we can locate your account and respond efficiently. We treat all privacy-related communications with full confidentiality.